Knowing Your Business

  • You know why you are in business. You know what your goals are. You work hard every day to achieve those goals. Perhaps there are times when you wonder if everyone in the organization is on the same page?
  • What if every employee in your organization had the same understanding as you about mission, vision and values?
  • What if all of your employees spoke the same language when discussing solutions to problems?
  • What if your company practiced the discipline of studying and applying information about their customer’s requirements?
  • How would fulfilling your mission be different if you employed a zero tolerance strategy for mismanaged conflict?
  • Would your company be different if you had a stable work force?

I thought we were hopeless. I was ready to quit. This process has been a lifesaver to me. We had conflicts in our department that had been going on for decades. Through this process people have learned that how they treat each other has an impact on the care we collectively give to our patients. We have been given tools to hold each other accountable.

*Hospital Manager* These persons have requested anonymity for the purpose of reserving references to serious inquiries. Contact information is available on request.