When the relationships are better, we make better parts…It was my privilege to report (to our board) that our customer rejects percentage has gone from 0.51% last year to O.14% this year – a 72% reduction. This represents a huge contribution to our bottom line. There are many factors that build into this change, significant among them was the values initiative under Jerry’s leadership.

Jerry has played a pivotal role in establishing operational principles and establishing a funding strategy for our orphanage.

Jerry has helped us to develop our strategic plan for our nation’s power grid and diagnostic imaging technologies.

Jerry’s name has become synonymous with standards. When someone is behaving badly, someone will ask,”What would Jerry say?”;  it’s done in humor but the point is made. Our unit is a much more positive place to work.

Jerry has been instrumental in helping us to navigate difficult operational decisions in the context of competing management and business interests.Rev Ben Margai

I have had the pleasure to work with Jerry McIntosh for the last 4 years on an initiative to create a healthy work environment on most of our clinical departments at Good Samaritan Regional Medical Center in Corvallis, Oregon. When we started this process the work environments on these units could be quite negative and caustic at times. There were staff who were leaving the units because they felt disenfranchised by some of their fellow employees. After going through this process the turnover rate has dropped dramatically, and staff are leaving the unit to try another area of patient care and not because they are trying to get away from something

When we focused on the values in our culture, we promoted a higher level of relationship in the work environment. Since we implemented the values project, we have seen our member satisfaction rates achieve 94%, meeting or exceeding expectation.

I have appreciated Jerry’s wisdom in helping to develop leaders in Sierra Leone, teaching both ethics and sound business principles.

Since I have been working with Jerry on developing my business, we have tripled our annual sales. We have increased our production capacity and entered into competitive bidding. We have enhanced work place safety, marketing and financial tracking. I feel like our company is in a good place for further expansion into the future.

I thought we were hopeless. I was ready to quit. This process has been a lifesaver to me. We had conflicts in our department that had been going on for decades. Through this process people have learned that how they treat each other has an impact on the care we collectively give to our patients. We have been given tools to hold each other accountable.